1) Scope
This Privacy Policy applies to the CoffyNet VPN mobile application, related websites, and customer support channels. By using CoffyNet VPN, you agree to the practices described in this Policy.
2) Information we collect
2.1 Service & device information (limited)
We may collect limited information needed to provide and maintain the service, such as:
- App version, OS version, device model (for compatibility & debugging).
- Connection events (connect/disconnect), chosen server/region, and basic performance diagnostics.
- An app-generated identifier (e.g., a non-personal device/app ID) to prevent abuse and manage sessions/rewards.
2.2 Payments (if you buy Premium)
If you purchase Premium via an app store, the payment is handled by the store provider. We do not receive your full payment card details. We may receive purchase status and product identifiers to enable Premium features.
2.3 Support communications
If you contact support, we may collect the information you provide (such as your email address and message content) and related diagnostic information you choose to share.
3) Information we do not collect
CoffyNet VPN is designed with privacy in mind. We do not intentionally collect:
- Your browsing history or the content of your traffic.
- DNS queries tied to your identity (beyond what is required for network operation).
- The apps you use or the files you download.
4) How we use information
We use collected information to:
- Provide VPN connectivity and maintain service reliability.
- Measure performance (e.g., latency trends) and troubleshoot issues.
- Protect the service from fraud, abuse, and automated attacks.
- Enable Premium features and verify purchase status (if applicable).
5) Sharing & disclosure
We do not sell your personal information. We may share limited information only in the following cases:
- Service providers: vendors who help us operate the app (hosting, analytics, crash reporting), under contractual confidentiality and security obligations.
- Legal: if required by law or valid legal process, or to protect user safety and prevent fraud.
- Business changes: if the service is involved in a merger, acquisition, or asset sale, users will be notified as required by applicable law.
6) Data retention
We retain limited service and diagnostic data only as long as necessary for the purposes described above, then delete or anonymize it. Retention periods may vary depending on the data type and operational needs (e.g., security and abuse prevention).
7) Security
We use reasonable administrative, technical, and organizational measures to protect information. No method of transmission or storage is 100% secure, but we work to reduce risk and continuously improve safeguards.
8) Your choices & rights
Depending on your location, you may have rights to access, correct, delete, or object to certain processing of your personal information. You can also uninstall the app at any time. To request help with data requests, contact us using the details below.
9) Children’s privacy
CoffyNet VPN is not directed to children under the age of 13 (or the minimum age required in your country). We do not knowingly collect personal information from children.
10) International transfers
Your information may be processed in countries other than where you live. Where required, we use appropriate safeguards to protect information during cross-border transfers.
11) Changes to this policy
We may update this Policy from time to time. We will update the “Last updated” date and, where required, provide additional notice in the app or on our website.
12) Contact us
If you have questions about this Privacy Policy, contact us:
support@coffynet.com